Provider pilot
Local support, easier to find.
A no-cost 30-day pilot for about 5 to 10 providers in Colorado Springs. Nothing about your organization goes live until you approve in writing what may appear publicly.
- Your staff know today's status
Sending one public status usually takes about 10 to 15 seconds
AvailableLimitedFullYour listing shows the latest provider-reported status
Your listing
FullUpdated today- Someone checks before calling or showing up
How to start
Three things happen before your listing is visible to anyone.
- 1
Book a call
A 15-minute pilot-fit call. Bring the questions your staff would ask.
- 2
Complete intake
A short intake and onboarding form, about 10 minutes.
- 3
Approve and go live
You confirm in writing what may appear publicly, then the listing goes live.
Updating should be simple
Three methods that currently work in the product. No software to install, and no account required for the first one.
Secure update link
A private link for your listing. No account, no password to remember.
Provider or admin console
An authenticated update for staff who prefer signing in.
SMS
Text an update where an approved SMS link has been configured for you.
What HelpSignal shows
Two different questions, kept apart: how much is available, and what somebody has to do to get in.
Capacity status
Access information
Access details come from your public instructions and eligibility notes, not from a capacity level.
What providers get
Fewer repetitive calls about hours, beds, and daily availability
Fewer wrong referrals and unnecessary trips to your door
Full control over your public notes and instructions
The option to show status without publishing exact counts
No client-data exchange through HelpSignal
Four weeks, start to report
Week 0
Listing setup and update-method training, once intake and written permission are in.
Weeks 1 to 4
Listings are live, providers update status as needed, and HelpSignal monitors listing quality.
Week 4
Feedback is collected, a usage summary is shared, and the pilot report is prepared.
Colorado Springs
One local service area for the length of the pilot.
The detail, before you sign anything
Pilot purpose, and what HelpSignal is
This pilot tests whether a lightweight public status layer can make local support easier to find without replacing provider intake, 211, HMIS, Coordinated Entry, case-management systems, or community directories. HelpSignal is a provider-controlled public status tool. People search local urgent resources and see the latest provider-reported status, a last-updated timestamp, and public instructions before calling or showing up.
What the 30-day pilot includes
- No-cost participation for about 5 to 10 providers
- 1 or 2 public listings per participating provider, with written approval before anything goes live
- Provider update methods that currently work in the product: secure update links, authenticated provider/admin updates, and SMS updates where an approved SMS link has been configured
- Admin support for setup, edits, and data quality
- A basic pilot summary at the end of the 30-day window
What providers are asked to do
- Complete a short intake and onboarding form in about 10 minutes
- Confirm in writing what information may appear publicly
- Keep status reasonably current when availability changes
- Share brief feedback at the end of 30 days
What appears publicly
Depending on what the provider approves and what exists in the listing, HelpSignal can show resource name, provider name, category, current status, last-updated time, phone, address or a contact-for-location message, hours, instructions, eligibility details, documents to bring, and a public note.
What never appears publicly
- Internal notes
- Exact counts, unless you choose to show them
- Staff names unless you choose to publish them elsewhere
- Client information of any kind
- Sensitive or confidential locations
What HelpSignal will not request
- Client records
- Medical information or protected health information
- Social Security numbers
- Immigration documentation
- Case notes or other sensitive client information
What HelpSignal is responsible for
- Operating the pilot platform and keeping protected staff tools separate from the public site
- Reviewing provider intake submissions before public launch
- Supporting listing setup, edits, and status-update methods that are already working in the product
- Sharing a pilot summary after the 30-day window
What the pilot measures
- Public searches and listing views in aggregate
- Provider status-update activity and freshness
- Community feedback about outdated information
- High-level patterns such as limited, full, call-first, or stale listings
After the pilot
There is no required commitment after the pilot. The provider can decide whether to continue, pause, or remove its listing after the 30-day test period.
Join the provider pilot
Start with the intake form, or read the checklist and the participation agreement first.
HelpSignal does not replace HMIS, coordinated entry, 211, provider intake, case management, or emergency services. It complements existing systems by adding a public-facing status layer for local urgent resources.
Availability is not guaranteed and can change. When a provider shares current status, HelpSignal labels it as provider-reported. Other listing details may come from public sources checked by HelpSignal. Call first when possible.