Terms of Service

Purpose

HelpSignal is created and operated by E&F Compliance Services LLC. It is a community resource status board that helps providers share current availability information so residents, outreach workers, churches, libraries, and community partners can check resources before someone travels across town. By using HelpSignal you agree to these terms.

Not an emergency service

HelpSignal is not an emergency service. If you are in immediate danger or need urgent help, call 911 or your local emergency services.

Resource information may change

Resource availability can change at any time. Status is based on the latest provider or admin update and may be out of date. HelpSignal does not guarantee the availability of outside provider services. Call first when possible.

Provider responsibilities

• Submit only information you are authorized to share publicly.
• Keep your listing and status current so the public sees accurate information.
• Do not submit client-level or confidential information through HelpSignal.
• You control your public notes and status and may request edits or removal at any time.

SMS Messaging Terms

HelpSignal may send SMS messages to participating providers for provider onboarding, listing verification, resource status reminders, service updates, and confirmation of submitted status updates. Message frequency varies based on provider participation and update schedule. Message and data rates may apply. Reply STOP to opt out of SMS messages. Reply HELP for help or contact info@helpsignal.org.

HelpSignal SMS messages are intended for participating providers and authorized contacts. HelpSignal does not use SMS consent or mobile phone numbers for third-party marketing.

Contact

Questions about these terms can be sent to: cecilia@helpsignal.org | info@helpsignal.org

HelpSignal does not replace HMIS, coordinated entry, 211, provider intake, case management, or emergency services. It complements existing systems by adding a public-facing status layer for local urgent resources.

Availability is not guaranteed. Status is based on the latest provider or admin update. Call first when possible.